Refund policy
If your purchase does not meet your expectations, you may return it within 30 days of delivery.
Returns must be shipped within this 30 day period.
Return Conditions
To be eligible for return, items must be:
- Unworn
- Unwashed
- In original condition
- With all tags attached
- In the original packaging
Items that do not meet these conditions are not eligible for return.
To return a product, please contact us at info@avelamaison.com.
Non Returnable Items
The following items cannot be returned:
- Underwear, including socks
- Final Sale items
- Items returned after the 30 day return period
Bundles & Promotional Offers
Bundle or multipack items may be returned provided the complete set is returned, including all individual items and original packaging. Individual items from a bundle cannot be refunded separately.
Items purchased as part of 1+1 or 2+1 promotional campaigns are considered final sale and are not eligible for refund.
Exchanges
Direct exchanges are not available at this time.
Return Costs
Return shipping costs are the responsibility of the customer and vary depending on your location and chosen courier. For international returns, any customs duties, import taxes or related charges are the responsibility of the sender.
If you selected Fast & Insured Shipping at checkout, this service fee is non refundable.
We recommend using a tracked shipping method and retaining proof of shipment until your return has been processed.
Return costs are non refundable.
Refunds
Once your return has been received and approved at our warehouse, your refund will be processed within 10 business days.
Refunds are issued to the original payment method.
Depending on your payment provider, it may take up to 3 business days for the amount to appear in your account.
You will receive an email confirmation once your refund has been completed.
Damaged or Faulty Items
If you receive a damaged or faulty item, please contact us at info@avelamaison.com within 48 hours of delivery.